Freedom of information

The Freedom of Information Act 2000 (FoI) gives the public the right to request information held by the GLA.

About Freedom of Information

The Act aims to ensure that public sector bodies are open and accountable and encompasses any recorded information.

The Environmental Information Regulations 2004 provides a similar public right to access, and relates to environmental information held by public authorities.

You do not need to specify which Act applies; we will determine the most appropriate legislative procedures for your particular request.

For more information on the Freedom of Information Act and Environmental Information Regulations please visit the Information Commissioner’s Office.

Information that is already available

The GLA proactively publishes a lot of information on our website to reflect our commitment to Openness & Transparency. Please check the following sources of GLA information before making a request for information:

  • Our Publication Scheme pages detail information published in accordance with the Government's code of recommended practice on data transparency, and to fulfil our obligations under FoIA
  • The GLA Disclosure Log lists information released by the GLA in response to FoI request that we have received.
  • The London Datastore provides re-usable raw data that the GLA has produced as well as datasets from the GLA’s functional bodies, London Boroughs and other organisations.
  • The Mayor of London's diary is published as part of his commitment to openness and transparency.

The GLA does not always automatically hold information that relates to the work of the GLA's functional bodies. 

More information about making a request to these authorities can be found using the links below:

The GLA is London's strategic government and does not operate in the same way as local Borough Councils. It does not always automatically hold information on behalf of Borough Councils. For more details on contacting the London Local Authority - visit our contact page.

Making a request for information

If you cannot find the information you are looking for, please make your request in writing to the following email address: [email protected]

Alternatively, you can post or fax your request:

Public Liaison Unit
Greater London Authority
The Queen’s Walk

Fax: 020 7983 4057

Please be as specific as possible about the information you would like to request even where you do not know the names of particular documents. For example, try to include details such as dates and names (people, places or events) whenever you can.

If your request is unclear, or we cannot identify the information you are interested in, we will write back to you to ask for clarification.

Please also remember that you must provide contact details for where you would like the information to be sent to.

Requests will be handled within the statutory time limit of 20 working days but we aim to respond as soon as possible. 

Although you may request any information that we hold, there are some exemptions under the Acts which mean we may not be able to provide the information you require. If we decide that we cannot release the information requested, we will state which exemptions we have used and clearly explain the reasons why we cannot release the information in to the public domain. 

If you need to discuss you request or need any advice or assistance in making a request, please contact 020 7983 4100

GLA FoIA Performance

The GLA receives increasing numbers of FoIA and EIR requests every year and we are committed to answering all requests as soon as possible and within the statutory twenty working day deadline.   The GLA will publish quarterly and annual statistics detailing how we have handled the requests we receive, including:

  • the number received during each period;
  • the timeliness of issuing a substantive response;
  • the rates of disclosure of requested information;
  • the exemptions applied when withholding information

You can find copies of these statistics at the bottom of this page.

How to apply to re-use information

Information provided in response to an information access request does not automatically entitle you to re-use that information. Most of the information that we provide in response to Freedom of Information Act 2000 or Environmental Information Regulations 2004 requests will be subject to copyright protection.

In most cases the copyright will be owned by the GLA but some information may be owned by another person or organisation, as indicated on the information itself. 

You are free to use any information supplied for your own non-commercial research or private study purposes. The information may also be used for any other purpose allowed by a limitation or exception in copyright law, such as news reporting. However, any other type of re-use will require the permission of the copyright owner. 

For information where the copyright is owned by the GLA, you can apply to re-use information by submitting a written request to the address above, including your name and address, details of what information you wish to re-use and the purpose for which the information is to be re-used.

Your request will be dealt with under the terms of the Re-use of Public Sector Information Regulations 2005. 

In some cases, re-use will only be permitted under a certain set of conditions. Where this is the case, the GLA will inform you of these conditions and whether there is a charge involved.

What to do if you are unhappy with the GLA's response

If you are dissatisfied with our response to your request for information you have a right to an internal review, conducted by someone who was not involved in the handling of your request. Please see the Complaints and Internal Review Procedure for further details. 

If you are still not satisfied following an internal review you can make a complaint to the Information Commissioners Office.

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