Accessibility at City Hall

We have a number of features designed to make your visit to City Hall straightforward and more enjoyable.

Ramps and lifts

Leading on from the reception area, our ramps take you up to the Chamber or down to the Cafe and meeting rooms.

All of our ramps have handrails, but some people do find them quite long and steep.

If you want to avoid the ramps completely, you can use the two lifts towards the rear of the building (away from the river).

These lifts go to the lower ground floor, ground floor, second floor and ninth floor (when there is an event on). An audio announcement will tell you which floor you are on. There are large tactile buttons in the lift, but no Braille descriptions.

If there is no public access to the ninth floor at that time, the button will not work and will not light up when pressed.

Accessible toilets

We have unisex wheelchair-accessible toilets on the lower ground floor near the café, and on the second and ninth floors. The toilets on the second and ninth floors have sliding doors.

There is also a 'Changing Places' toilet on the ground floor with the following features:

  • an automated door
  • a height-adjustable, adult-sized changing bench
  • a ceiling track hoist system
  • adequate space in the changing area for a wheelchair user and up to two assistants
  • a centrally placed toilet with space either side for assistants
  • wide tear-off paper roll to cover the bench
  • a large waste bin for disposable pads
  • a non-slip floor

Disabled parking at City Hall

There are a limited number of designated blue badge parking bays at City Hall for disabled staff.

If you have an appointment to see a member of staff at City Hall and need to use a blue badge parking bay, please ask them to enquire about the availability of parking spaces. Please note that parking cannot be guaranteed.

Sign language interpreter

A videophone link at our ground floor reception desk can connect you to a British Sign Language interpreter to answer any questions you might have.

Induction loops

If you are hearing impaired, we have induction loops at our ground floor reception. We can also arrange for them to be set up in many of our meeting rooms. If you require this facility please ask your City Hall host to arrange it.


Tactile maps

If you are blind or visually impaired, we have a selection of tactile maps to help guide you around the building. The moulded plastic maps are designed to be used with an audio guide on CD. The guide explains how the maps work, and how to find where you are on the maps once you are in the building. The guide and tactile maps are available to borrow for free.

If you would like to use the guide and maps, please request them ahead of your visit by calling 020 7983 4100.

Fire safety

We have no visual alarm system at City Hall. You will be guided by our Security staff should you need to evacuate the building.

If the fire alarm sounds and you cannot use the stairs, follow emergency signs to the refuge area on your floor and please wait there. Refuge areas are on each floor next to the fire escape stairs.

Each refuge area has a telephone for you to let the control room know that you need to evacuate. Please wait in the refuge area and someone will come to help you.

If you have any questions about disabled access to City Hall, please contact the Facilities Management team on 020 7983 4000.

Mental health

Mental health conditions such as anxiety and depression affect people in different ways. The following are in place which may support the needs of people who experience mental health distress.

  • A clearly visible reception area with airport style security for the safety of all visitors and staff. Security and reception staff are trained to consider wellbeing issues to ensure safety and physical and emotional comfort of visitors to City Hall 
  • A variety of public spaces and meeting rooms on the Lower Ground Floor and Second Floor where people can seek quieter spaces if needed.
  • Green space at Potters Field Park, adjacent to City Hall, is a quiet space to relax with views of The Thames and peaceful planted areas.
  • A choice of entry points - through automatic doors or via revolving doors. Step-free access via ramp to Lower Ground Floor café and meeting rooms.
  • A comfortable acoustic environment with sound absorbing surfaces to reduce unwanted noise. Large glass panels provide natural light inside the building and a sense of open space.
  • Toilet facilities suitable for all including a Changing Places toilet and a non-gendered toilet.

Share this page