ADD2048 GLA Business System support and development

Type of decision: 
Assistant Director's decision
Date signed: 
09 November 2016
Decision by: 
David Munn, Head of Information Technology

Executive summary

The GLA has a number of technology systems, used by various teams at City Hall, that need to be supported and further developed.  This document seeks approval for contracting with an experienced supplier to provide this support and development service. 



That the Assistant Director of Technology Group approves the expenditure of £37,500 in the next 12 months for the support of development work on the systems in question.


Part 1: Non-confidential facts and advice

Introduction and background

The GLA uses a number of technology systems to support the work of teams at City Hall.  These systems require regular support and development work to ensure that they continue to function correctly and are changed in line with the requirements of the GLA teams using them.

Previous arrangements for the support and development of these system have been procured on an ad-hoc basis as needs dictate but teams are planning some significant changes so the need has arisen for a contract to provide the services required in a timely manner.

The systems in question and the GLA team using them are as follows:

•    Mayor’s Questions System (MQT) – Secretariat and Committee Services
•    Mayor’s Questions timer – Committee Services
•    London Development Database – Planning Team
•    SHLAA system – Planning Team
•    London Land Commission Map – Planning Team and Housing and Land Directorate
•    Election Management System – Secretariat
•    CONNECT – all GLA staff directory

All of the above systems are bespoke to the GLA, use common technology and thus lend themselves to be supported and developed by a single company.


In discussion with TfL Procurement team, it was agreed that TfL’s Reseller framework would be an appropriate route to procure a supplier.  In response to a request for proposal, Insight Ltd’s proposal was considered to be viable.

Objectives and expected outcomes

The objectives are:

•    To procure a suitably qualified and experienced supplier to provide technical services to the systems listed above.
•    To agree a schedule with the GLA business leads for technical support and “business as usual”* development work on the above systems
•    Commission work in a planned and co-ordinated manner

*these are changes of a relatively minor nature, taking no more than 2-5 days per change.  Please note that major projects on any of the above systems will be subject to new approvals and possible new procurements.

The expected outcomes are:

•    The continued development and improvement of key business system in constant use by the GLA
•    Better control and monitoring of the expenditure on the support and maintenance of the systems in question

Equality comments

There are no implications or impact arising from this on groups with protected characteristics.


Other considerations

All the systems coming under this contract are integral parts of the Mayoral strategies and the core work of the Assembly:

•    The London Development Database, the SHLAA system and the London Land Commission Map are all integral to the London Plan and the Mayor’s Housing Strategy.  
•    The Mayor’s Questions system and Timer is the core system for managing the process of the Assembly putting forward questions to the Mayor.  
•    The Election Management system is used by the GLA for carrying out a number of key tasks related to the election of the Mayor of London and the London Assembly.

There are no perceived risks or issues associated with this procurement.  All the team heads have been consulted on this proposed procurement and have agreed with it.

Financial comments

5.1    The estimated cost of this work is £37,500 and will span up to 12 months; thus meaning a proportion of costs will fall into the 2017-18 financial-year. The profiling of the expenditure is still being scoped out but it is estimated that approximately £10,000 to £12,000 will be attributable to the 2017-18 financial-year.

5.2    For costs that fall in 2016-17, these will be funded from the approved TG Programme Delivery budget for 2016-17 and costs that fall in 2017-18 will be funded from the same budget subject to the Authority’s Budget Setting process for 2017-18 currently underway.

5.3    Any changes to this proposal, including budgetary implications will be subject to further approval via the Authority’s decision-making process. All appropriate budget adjustments will be made.

Planned delivery approach and next steps



Procurement of contract [for externally delivered projects]

November 2016

Announcement [if applicable]


Delivery Start Date [for project proposals]

November 2016

Main milestones


Main milestones


Final evaluation starts and finish (self/external) [delete as applicable]:


Delivery End Date [for project proposals]

October 2017

Project Closure: [for project proposals]

October 2017


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