ADD2382 Process and User experience review for Healthy Workplace Award

Type of decision: 
Assistant Director's decision
Code: 
ADD2382
Date signed: 
05 November 2019
Decision by: 
Nabeel Khan (past staff), Head of Economic Development

Executive summary

The Economic Development team, working with the Health team, are seeking to commission a process evaluation of the recently updated London Healthy Workplace Award (LHWA) alongside the Mayor’s Good Work Standard, focusing on the user experience.

This piece of work is proposed to support the ambition of increasing employer engagement with these two initiatives. The process evaluation will not just be looking at the online/paper resource, but at the support offered by the GLA.

The proposal is that the Economic Development team will support the Health team’s recommissioning exercise but supporting up to 50% of the costs of the commission (up to a ceiling ED contribution of £15,000).

The commissioning process will be led by the Health team with the input of the Economic Development team. Following conclusion of the tender process the ED team will transfer the appropriate budget to the Health Team who will be the named contract manager.

Decision

That the Head of Economic Development approves:

Expenditure of up to £15,000 from the Economic Fairness programme budget to support the Health team’s project ‘Process and User experience review for London Healthy Workplace Award/Good Work Standard’, taking total expenditure on that project up to £50,000.

Part 1: Non-confidential facts and advice

Introduction and background

The Economic Development team, working with the Health team, are seeking to commission a process evaluation of the recently updated London Healthy Workplace Award (LHWA) alongside the Mayor’s Good Work Standard, focussing on the user experience. This piece of work is proposed to support the ambition of increasing employer engagement with these two initiatives. The process evaluation will not just be looking at the online/ paper resource, but at the support offered by the GLA.

The proposal is that the Economic Development team will support the Health team’s recommissioning exercise with up to 50% of the costs (up to a ceiling ED contribution of £15,000).

This funding is available following MD2296 ‘Economic Fairness programme’ which approved expenditure of up to £0.55m for the Mayor’s Economic Fairness Programme.

The Health team have approval to spend £35,000 on a ‘process evaluation’ secured through MD 2439 ‘Health Team Work Programme 2019/20’.

It is expected that the total cost of the process evaluation will not exceed £50,000.

Objectives and expected outcomes

The Economic Development team aims to have a better understanding of the barriers employers face to progressing from the initial sign up to the Mayor’s Good Work Standard accreditation, increase the transition from initial sign up to achieving the accreditation, what opportunities there may be to address these, and how to increase the accessibility of the Mayor’s Good Work Standard to more employers.

This piece of work is proposed to support the ambition of increasing employer engagement on the Mayor’s Good Work Standard. This process and user experience contract will focus on the user journey and how this can be improved, including their interactions with the suite of guidance available, online resources, and the support offered by the GLA.

The production of a final recommendation report is expected at the end of the contract to guide the Economic Development team through suggested improvements to the accreditation process.

Equality comments

The Mayor wants London to be the best place in the world to live and work. He wants to tackle low pay, improve workplace conditions and boost diversity across employers of all sizes and sectors. The key to this is making sure that City Hall and the organisations in the GLA group are leading by example. One of the goals is to have employers follow City Hall’s lead and to sign up to the Good Work Standard.

The Mayor’s Good Work Standard sets the benchmark for high employment standards with a series of criteria relating to fair pay and conditions, workplace wellbeing, skills and progression, and diversity and recruitment. It covers paternity leave, flexible working, financial wellbeing initiatives, the gender pay gap, employee representation at senior decision-making levels, personal development, and career progression amongst other vital elements to employee wellbeing and engagement.

Pillar four of the Mayor’s Good Work Standard is about equality, diversity and inclusion. A key part of this pillar is ensuring that employers have an equality, diversity and inclusion strategy in place.

The Mayor’s Good Work Standard and Healthy Workplace Award both seek to improve outcomes for Londoners. Employees spend a great proportion of their time at their workplaces and employers have a significant role to support the financial wellbeing and healthy lifestyles of Londoners for all protected groups. Both programmes have a focus on supporting diversity and inclusion.

Other considerations

Risk assessments are in place for both the Good Work Standard and Healthy Workplace Award. This commission seeks to mitigate the risk that employers do not engage with the programmes and the policy benefits for Londoners are not delivered. The process evaluation will propose improvements that can be made to ensure more employers engage with these schemes.

There is a strong link between the Good Work Standard and the Healthy Workplace Award which are flagship programmes in the Mayor’s Economic Development Strategy, Equality, Diversity and Inclusion Strategy and Health Inequalities Strategy.

There are no conflicts of interest to note for any of those involved in the drafting or clearance of the decision.

Financial comments

This decision seeks approval for expenditure of up to £15,000 from the Economic Fairness programme budget to support the Health team project ‘Process and User experience review for London Healthy Workplace Award / Good Work Standard’ which was approved in MD2291. The Economic Fairness programme budget for 2019-20 has sufficient capacity to make this financial commitment.

Activity table

Activity

Timeline

Procurement of contract, led by the Healthy Team

Q 3 2019/20

Announcement

Q3 2019/20

Delivery Start Date

Q3 2019/20

Delivery End Date

End of June 2020


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