DMFD13 Laundry and Dry-cleaning Services – Contract Award

Type of decision: 
Deputy Mayor for Fire decision
Date signed: 
07 November 2018
Decision by: 
Fiona Twycross, Deputy Mayor, Fire and Resilience

Executive summary

Report LFC-0070x (the “Report”) to the London Fire Commissioner seeks approval to award the contract for the provision of Laundry and Dry-cleaning Services to Berendsen (UK) Ltd. It is a four-year contract procured via the Crown Commercial Services (CCS) collaborative framework RM1031 for Laundry and Linen Services.


The Deputy Mayor for Fire and Resilience approves:

The award of a contract for the provision of Laundry and Dry-cleaning Services to Berendsen (UK) Ltd for the value set out in the confidential appendices to the Report to the London Fire Commissioner.

Part 1: Non-confidential facts and advice

Introduction and background

The arrangements for laundering, dry cleaning, repairing and fumigating items other than structural firefighting Personal Protective Equipment (PPE) has been historically provided by Berendsen (UK) Ltd and includes a weekly collection and delivery service to all London Fire Brigade (LFB) locations. The list of items included in the contract are listed in Appendix 1 to report LFC-0070 to the London Fire Commissioner. The service does not include personal clothing or items.

The existing contract was tendered in 2012 via an Official Journal of the European Union (OJEU) restricted procurement procedure and resulted in the receipt of two tenders from Sunlight (now Berendsen (UK) Ltd) and Lion Apparel System Ltd, who later opted out of the process. The contract with Berendsen (UK) is due to expire at the end of October 2018 and therefore the process to retender the contract was required. As a consequence of the poor response in the previous procurement, and in an attempt to maximise the potential level of competition, the following routes to market were considered as options for the procurement of the new contract:

• OJEU restricted procedure – A two stage process consisting of a supplier questionnaire (a selection of pre-qualification criteria which covers financial standing, technical experience and business capabilities) and the tendering process. The restricted process allows any interested party to participate in the procurement process: however only those invited to tender following the Supplier Questionnaire stage may submit a tender.

• Crown Commercial Services (CCS) framework RM1031 Laundry and Linen Services – The framework has 11 suppliers, which covers a range of laundry and dry-cleaning service options, specifically tailored to fulfilling the requirements of the NHS, Central Government and public sector customers.

Following a market analysis, the OJEU route was rejected in favour of the collaborative CCS framework, due to its immediate availability and confirmation that it would meet the Brigade’s requirements. This allows the Commissioner to not only benefit from the economies of scale of this much larger framework but also the reduction in the time and costs involved in undertaking a mini competition, as opposed to a full tender process.

The tender was evaluated against pre-determined quality and price criteria (using a 60:40 ratio), set out in the framework agreement by a cross-functional evaluation panel from the Contract Management Group, Responsible Procurement Team, Central Operations Team and Corporate Procurement Services. Details of the suppliers invited to tender can be found in Table 1 of Appendix 2 of LFC-0070x.

The quality of the submission was evaluated across three sections (Technical, Contract Management and Social Value and Environmental) which were then divided into eight questions. Each question was scored out of five and weighted in accordance with the section sub-weighting. Quality was evaluated by the evaluation team and the price evaluation was carried out solely by Procurement to ensure that the price did not influence the evaluators’ score. Price was evaluated across three categories: items laundered in high volume; items laundered less frequently; and dry-cleaning.

Following evaluation of the technical, contract management, social and environmental, and financial aspects of the bid, it is proposed to award the contract to Berendsen (UK) Ltd as set out in Appendix 2 to report LFC-0070x to the London Fire Commissioner.

Objectives and expected outcomes

The Laundry and Dry-cleaning Service is a managed service that includes laundry, dry cleaning, repairs, supply, collection and delivery services. The items for processing include, but are not limited to, uniform clothing (excluding firefighting PPE), tea towels and other garments and articles. In addition, the service provider is from time-to-time required to provide a specialist service to deal with the effects of various types of contamination to clothing and other items.

The proposed contract award ensures that the Commissioner’s Policy Notice 553 ‘Laundry, dry-cleaning, repair and fumigation’ is able to be maintained, for the items listed in that policy.

Equality comments

Under Section 149 of the Equality Act 2010, the London Fire Commissioner must have ‘due regard’ of the need to:

• eliminate unlawful discrimination, harassment and victimisation; and
• advance equality of opportunity and foster good relations between people who have a protected characteristic and those who do not.

The Public Sector Equality Duty – and the potential impacts of this decision on those with protected characteristics (age, disability, gender reassignment, pregnancy and maternity, race, gender, religion or belief, sexual orientation) – has been considered by the London Fire Commissioner and the Deputy Mayor for Fire and Resilience.

The CCS framework agreement provides that the service provider shall perform its obligations in accordance with all applicable equality law (whether in relation to race, sex, gender reassignment, religion or belief, disability, sexual orientation, pregnancy, maternity, age or otherwise); take all necessary steps, and inform the Cabinet Office of the steps taken, to prevent unlawful discrimination designated as such by any court or tribunal, or the Equality and Human Rights Commission or (any successor organisation).

In addition, to deal with the different requirements due to, inter alia, gender, disabilities, pregnancy, maternity and religion, the service provider must ensure that they can provide specific variant solutions to address these needs. This would include, but is not limited to:

• range of sizes,
• easy access garments (with appropriate fastenings),
• head coverings,
• modesty panels,
• maternity wear,
• clothing and work shoes free of animal products.

Other considerations

Procurement and Sustainability

Report LFC-0070x to the Commissioner supports the ‘Staff and Resources’ aims within the London Safety Plan, which says: “The Brigade will maximise how it spends public money, ensuring that the Brigade is supported through intelligent systems and data, property investment, procurement, vehicles and equipment.” The report provides details and assurance of the Commissioner’s approach, ensuring that competition, quality and cost received due consideration, achieving the savings detailed in the confidential appendix.

In line with the London Fire Commissioner’s Responsible Procurement policy, the contract requires payment of the London Living Wage, actions to reduce the impact of their operations on the environment and investment in vehicle management systems to optimise fuel use and driver behaviour. The contract also covers details of Brigade premises that are located within the Ultra-Low Emission Zones (ULEZ).

The preferred bidder has demonstrated compliance with the Commissioner’s responsible procurement policy and has a dedicated Energy Manager to promote, monitor and drive energy and water reduction.

Financial comments

The value of the four-year contract is set out in the confidential appendix of report LFC-0070x to the Commissioner. There is provision in the Commissioner’s budget to cover the cost of contract. No additional funds from the GLA are sought or required. There are no direct financial implications for the GLA.

Share this page