I am appalled by the way the majority of patients mistreat our hard-working dedicated underpaid NHS Receptionist. People have given a undeserved unjust name to our Receptionist by calling them 'Dragons', this is not so, from what I have been witnessing for many years as a patient myself, is that patients have this mind set that they are ready before going to the reception to argue, fight and throw objects at receptionist when they try to help as best as they can with what means they are given.
I am extremely shocked to see that GP Surgeries do not facilitate a protective screen at reception between the patients and the staff, apparently NHS England do not want a protective screen on reception as they want the patients to feel more welcomed, but as we all know and have witnessed there is no such thing as good relations with anyone anymore we live in violate times with acid attacks, knives, guns and now picking up anything insight to throw at receptionist when staff cannot help any further, patient forget that they are the staff not the doctors! what patients seem to forget info given to the patients is instructed by the GP's, but it is unfortunate to watch the staff suffer with tears and anxiety themselves with attacks and abuse on a daily basis, it is understandable that the majority of patients suffer with all kinds of anxiety disorders, mental health and stress in their lives or just get a kick out of in general putting blame on to the staff to make themselves feel better I feel it is unacceptable, as our NHS staff are humans just like the rest of us and NHS England and our Mayor should make a point to protect and care about the NHS Receptionist staff as they do in return.
GP staff should not be made to feel exposed because those at the top wish so, they are not the ones that have to sit on frontline and be constantly disrespected and humiliated, as this makes them unwell and continues into a vicious circle.
NHS staff should be valued they are needed.