Smarter London Together is the Mayor’s roadmap to become the smartest city in the world.
Between January and April, the Smart London team toured the city to listen to stakeholders and Londoners. They attended over 80 events, received around 300 ideas, surveyed nearly 2,000 Londoners and through the Tube Commute Tool reached almost 90,000 people.
This engagement helped to shape a flexible, agile roadmap, which is designed to keep pace with the rapid changes our city is seeing.
Thanks to all of you who took part. We’ve summarised some key parts of the roadmap and how your views have made a difference.
From Transport for London’s easy contactless payments to the Met Police’s largest body-worn camera roll out in Europe, London has a great track record for innovation. The new roadmap sees London as a global test-bed for innovation where the best ideas are developed with the highest standards for privacy and security.
In our surveys, 58% think one of the most important uses of personal data in London is to improve public services planning. The roadmap includes the launch of a Civic Innovation Challenge: a business support programme that matches start-ups with leading corporate and public organisations to solve some of London’s most pressing problems. In 2018/19, the Challenge is focused on reducing inequality, preventing climate change and supporting London’s ageing population.
We received some great feedback on data sharing in London, especially around trust and transparency in how public data is being used. Our survey shows that Talk Londoners are positive about data sharing to assist in the delivery of local public services is. Almost two-thirds (64%) think it is generally a good idea, compared to 21% who think it is a bad idea and 15% who have no opinion either way. It’s clear from our discussion that privacy and security are paramount.
Drawing on your feedback about concern over data security, the roadmap calls for a Cyber Security Strategy within the next year that the Chief Digital Officer will make with the Mayor’s Office for Policing and Crime (MOPAC) and the London Resilience Group. The roadmap also includes plans to set up a new London Office for Data Analytics (LODA), to promote data sharing and data analytics expertise across public services.
A third of you (34%) were unaware of sensors being used to collect data. Most of you felt positively about using sensor data to measure, for example, air pollution (94%) or noise and light pollution (88%). The Smart London team are therefore recommending that sensors in our streets should not be installed without properly regarding the needs and security of citizens.
The Smart London team are exploring how they can support smart infrastructure when old street furniture -such as lampposts, benches and shelters - is renewed. In the future, London could see a new generation of lampposts that can do a lot more than providing light, such as incorporating air quality sensors, public wifi, CCTV cameras and more. Our EU funded project Sharing Cities, is seeking funding to explore the collaborative procurement of smart lampposts in five city regions across Europe, including London.
Broadband internet connection
Although the number of ultrafast connections in London has doubled since 2016, not all Londoners have access to a broadband internet connection. Many of you commented on how this affected you at home.
The roadmap proposes to require developers to build full fibre directly to the home, rather using old copper wires, and use TfL’s tunnels and public buildings to improve connectivity and end not spots.
Keeping up with digital skills can be expensive, and as many of you have pointed out in our discussion, not as accessible for older people. The roadmap promotes better digital skills for all Londoners as set out it in the London Skills Strategy.
To design better services, the Chief Digital Officer will develop new approaches to digital inclusion to support people using online services. Lack of access to a computer, good digital connectivity and basic digital skills hold some Londoners back from finding work and from accessing public services and financial support. While poor digital skills can limit the ability of Londoners to get the most from online services, a lack of digital understanding can expose people to misinformation, ‘fake news’ or online fraud.
City Hall wants to ensure that there are no barriers that might prevent anyone who is hard of hearing or has visual, cognitive or motor impairments from accessing a digital service and will work with city services to encompass this new thinking
The roadmap also commits to promoting more gender diversity in the tech workforce and across public services.