What more can be done to improve accessibility on London's public transport (bus/underground/overground/DLR/river transport etc) for elderly and disabled people and parents with pushchairs?
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I have been living in east London for nearly 7 years. During that time I have seen an increasing impact on the use of public transport. This is due to the huge number of new apartments/houses to accommodate the every growing population. This has resulted in the lifts at pontoon dock being virtually permanently broken! This has caused a great deal of inconvenience to all passengers but especially those with accessibility needs. It is not good enough to just expect people to either get a bus or walk to the next station which are already under pressure from too many passengers. I have complained to tfl via email with no response. When the lift towards Canning Town is fixed it is usually broken again within a few hours! Obviously the lifts are under increasing pressure from too many passengers and needs updating especially with the volume of passengers using the dlr from Woolwich increasing due to the impact of the delayed Crossrail. The London assembly needs to realise that no more housing needs to be built until the travel infrastructure is overhauled and more trains are introduced. I attended a dlr meet the manager meeting in 2016 and was told plans were in place to introduce better trains for more people but not until 2022. I feel this is too late especially with London city airport growing rapidly and no cross rail station being planned!
I must admit to being a little disgruntled that we (the nation) can spend billions of GBP on reducing the travel time to Manchester by half an hour but cannot find the resources to make more underground stations accessible (i.e lifts or escalators) from street to platform.
I agree, there are underground stations that are so poorly accesible, and i believe alot of the trains need modernisation and i also believe there should be a time/clock most underground lines dont have a time. I also believe there should be more santander bikes widespread rather than just near the city. Also buses need to improve with service regularity,
TFL is crap. A lot needs to be done to improve the delays, overcrowding, poor reliability of services and rush hour congestion.
On this Tuesday - 19th of March at London's Excel Centre there is a very big exhibition on Accessability on London's Transport network
See here http://www.cvent.com/events/access-all-areas-exhibition/event-summary-9d...
The website goes live tomorrow morning at 12pm
Allow councils to run a consultation where locals can identify areas where public transport accessibility is poor, then provide funding to boroughs to resolve issues
How about the accessibility of public transport, with so many routes being cut? Loads of people who can only use buses, not tube trains, are being cut off from essential services and stopped from visiting family, cultural events, etc.
Never understand why more and more cars are on the increased on the road. Public transport, especially buses are so convenient now. Easily accessible and connections all over London. The Mayor needs to put in more bus lane to ease the traffic flow. But most importantly the bus time table have to be reviewed, reason being because 3/4 buses come all together at once, holding the traffic, causing jam. And also this time table is bad for the passengers because, eg in Wembley Park, if you missed a bus you missed all 4 buses (182, 297, 83, 206). These buses all arrived together.
TFL have been generally good about recognising mobility issues and how these impact on disabled travellers with mobility isues. I am profoundly deaf and feel the next stage of ensuring transport is for everyone in London, is addressing the needs of disabled people without mobility issues who have difficulty accessing and using public transport. In my case, it is because I often cannot hear or understand the platform announcements, staff need to be deaf aware in terms of their communication skills (facing a deaf person, speaking normally, not covering mouth). The next steps could be as simple as a Deaf Traveller badge and as complex as enabling the transport apps with notification technology to inform deaf passengers of changes in the service/platform/delays. I have been fined in the past for arriving at the wrong station with the wrong ticket, because I boarded the train, I thought it was the one I was waiting for!! I was completley unaware until this week, that as a deaf passenger, I have been entitled to apply for a disabled persons railcard, and I have been commuting in the South east for 13 years!
MARQUIS OF GRAMBY.
The bus stop in front of the university of Goldsmith it is a joke! There are 2 steps and make it difficult to get off and on busses when with a pram or disable! Plus it is not that drivers help by getting as closer as they can!
I recommend more
- walkways in high use stations which have very distant connecting tube or train lines (e.g., London Bridge, Kings Cross, Green Park etc) or walkways between the station entrance to transport
- more escalators and less stairs; there's usually a long flight of stairs between street level to overground and tube level
- create clear bus stop / train and tube signage near door openings where elderly and those with children can stand (in front) and youth/adults (behind them) to ensure they board and are attended to first
- provide more 'demarcation lines' along staircases where the elderly or those with disabilities can walk (e.g., near the railing) vs those running or rushing ((e.g., middle of a staircase without railing).
- think creatively; instead of public transport, what about 'uber like cars' for the elderly to car pool etc.,
- river stations typically are not connected to nearby bus stops; connections can be enhanced
- neighborhood service route vehicles such as vans that could replace public transport and provide community transport options
Surely it is time to ditch the stairs at Sloane Sq tube and put in escalators?
I heard a rumour that our current mayor does not wish to continue with the program of the "Boris Buses". These are cleaner, much quieter, less pollution and a wonderful design celebrating the iconic hop-on-hop-off Routemasters. This is what London needs, what locals enjoy and the tourists admire. I wish there was a program whereby all the buses were like this.
Today, the Mayor announced the next 13 tube stations that will be made step-free by spring 2022: Boston Manor, Burnt Oak, Debden, Hanger Lane, Ickenham, North Ealing, Northolt, Park Royal, Rickmansworth, Ruislip, Snaresbrook, Sudbury Hill and Wimbledon Park.
This will help bring the total number of Underground stations with step-free access to all platforms to more than 100. Investment across Transport for London (TfL) will mean that by 2022, 40 per cent of the network will be step-free – a significant increase on the current level of 27 per cent. You can read more about it in this press release: https://www.london.gov.uk/press-releases/mayoral/further-13-stations-to-...
What else could be done to improve accessibility on London’s public transport network?
It’s now weeks I was thinking how to point out this problem. I am a mother of a 4 months baby and for me it is impossible that I have sometimes to take 2 busses and spend the double of time to go to places connected directly with my home stations only because I can’t exit the stations as they are not step free. Busses are uncomfortable as most of them do not fit prams, there is always problems to settle them as nowadays they are far too big.. plus the cold. But anyway, just think of disable people too who can’t just move freely where they need to!!!! For me it is UNBELIEVABLE that in 2018 people still can’t move freely without worrying about stairs! I understand that costa are high buy I pay same money of a person who can go wherever they want, whenever they want!
Pushchair ramps are a simple solution to improving accessibility to London's public transport network and public areas in Lonodn in general. They improve access for families, whilst not impeding pedestrian access, and have been used for decades in Sweden. It's time for the UK, or at least London, to get with the programme.
More lifts on tube stations.
I had an interesting insight recently from a parent with young children. This followed on from the court case involving access to the "wheelchair space" on buses.
I was asked why disabled and elderly persons did not use transport "provided just for them" by which she meant Dial-a-Ride. I pointed out that Dial-a-Ride (and Taxicard without "double-swiping") can be expensive and unreliable. "Patient Transport" for Hospital Appointments is also unreliable.
I actually think people would use D-a-R if costs were reduced but then we are up against a Govt. that would decline to fund it.
There is a point that you missed, Taxicard operators refuse to take you to hospital appointments, even going as far as assuming every trip to a hospital is for your appointment.
I have had to use the postcode of an house nearby for a non timed, ie appointment, trip.
I cannot understand this attitude in the first place, there are treating us as 2nd class people, I am sure their normal, business, operation doesn't refuse to take people, but then they are rarely on time anyway and even double swiping still limits journey distance. It makes using the taxicard a very limited option, using only for non important journeys.
Post suffered from accidental edit malfunction.
Was thinking of generic "dial-a-ride" which includes "Community Transport". Dial-a-Ride as a specific service is of course free.
Dial-a-Ride (specific service) can leave you stranded because they will take you somewhere but not necessarily bring you back. Timings an be a problem (one hour wait).Not all Boroughs provide a "Community Transport" service but you can book via a neighbouring borough.
I think more than enough has already been done. It costs a fortune and adds to the obesity epidemic we all pay for. Walk you child. Get it out of the push chair by 3 years max.
It seems to me that too many of the issues regarding accessibility on public transport are seen as being about children & buggies instead of about elderly & disabled persons, despite the recent court case (which was an "accident waiting to happen").
I have too many bad memories of being elbowed aside when trying to access lifts. Buses, of course, have their own well-known issues and I will not use a wheelchair on a bus but have better experience of trains provided that you plan ahead and, above all, try to find the exact job title of the person you need to assist you so that you can ask for them.
I think the mayors office should be concentrating on improvements that benefit everyone rather than a select few every time. Mayor's not happy spending our money unless there is a minority group of some sort involved to increase his publicity. Basic things like running services on time, increasing service levels to meet increasing demand, teaching bus drivers how to drive properly.
Pushchairs are becoming an increasing problem on buses taking up far too much valuable space and I would like to see regulations introduced to only allow folded pushchairs on buses. Getting sick of seeing pushchairs blocking the main aisle and exit as they are a serious safety hazard.
Why are there no escalators and lifts at every London local railway station? Our population consist of people with various health issues, disable people, those with young children, elderly people, all who are unable to use the steps. Fare is very expensive, commuters have made Public Transport very rich and it is time the money is use to make improvements so that everybody is encourage to use their local railway station irrespective of their circumstances. It will help reduce cars on our roads.
I really wish that those who are in the position to make travel improvements cared about people and love this city because currently the care and love is just not reflecting. There is no sense of urgency either. Is it so difficult to have escalators and lifts inserted at each station? Sometimes I feel the person(s) who will make these improvements is yet to be born.
Apologies, as I have just seen and read the feedback which where at the bottom of the list. Why does London have to wait around five years for lifts to be inserted at each station when it all can be done this year after all the money is in hand to make the improvements in order to benefit the people that need them now. Pollution is deadly and waiting is a mistake, prioritising the improvements as urgently as possible will help reduce the amount of cars on our roads particularly from people who are presently unable to use the trains (local railways stations in particular).
Today it’s been announced that the Mayor, Sadiq Khan, will be investing £200 million in step-free access across the London Underground over the next five years.
As part of its draft Business Plan, Transport for London (TfL) has committed to making more than 30 additional Tube stations step-free by 2021/22. This extra investment will bring the total number of underground stations with step-free access to all platforms to over 100.
TfL will be bringing forward delivery of step-free access at outer London stations at Harrow on the Hill and Newbury Park, with work beginning in 2017. This is in addition to major stations such as Bond Street, Tottenham Court Road and Victoria becoming step-free in 2017.
TfL plan to utilise the latest technology and knowledge from the wider transport industry to speed up the delivery of making the world’s oldest network more accessible, with work also at key interchanges such as Bank and Elephant & Castle.
Every station on Crossrail’s Elizabeth line, due in 2019, will be step-free at all platforms and trains will be more accessible.
Accessibility should of course be a priority. Will these developments make a difference to you?
Talk London Team
Great! Now try to deal with the GAPS which make even accessible stations inaccessible. An example is Hounslow East Underground station, which is supposedly step-free from station entrance to tube EXCEPT FOR the enormous gap between the tube trains and the station platforms
I would Like to see wrist bands instead of oyster cards being introduction to the disabled as, people with mental health issues and disabilities would find them easier to use.
I really like that idea, the technology to implement it is quite easy to do, it would certainly make it easier for me so I don't have to keep getting to my pocket for the card. Good suggestion!.
an office worker living in stoke newington, working in Angel
spends 3£ on transport daily
and yet he is making 6 k a month, as an example
a cleaner worker living in Haringay and working in the city
spends 6.6£ and earns less than 1k
Transport should be a public service able to balance this
Please make Penge West accessible - either a lift on the bridge like at Forest Hill or a way to get out on the southbound side. With a buggy I either have to find alternative routes home or walk back from Anerley as there's just so many steps & not always someone around ableo to help. I can't imagine anyone who has limited mobility in any way can use it either. A shame as it's got a lot of good links through that station but only if you can climb a LOT of steps!
I have mobility issues and use a crutch. As I'm not allowed a driving licence I have as Disabled Person,s Freedom Pass. If the bus driver doesn’t automatically lower the bus I ask for it to be lowered. I got a great driver the other day, he realised he was too far from the kerb and offered to go a few metres so I could use the kerb and lowered to floor. There was nearly no step up.
There does seem to be a problem that some bus drivers do not lower the floor at the front of their bus. My mother is 94 and sometimes finds that the bus is not near the pavement either. I am usually with her but she is quite frail although still keen to use her Freedom Pass.
I find that some buggies are far too large to travel on a bus. I stood once, for several minutes, waiting for three mothers with buggies on a bus trying to sort themselves out so that one of them could get off the bus. I seem to remember that at one time buggies were small and light and had to be collapsed before getting on a bus. Once on, they were then stored under the stairs if it was a double decker.
I have noticed that in Bristol the buses do not lower but a portion of the kerb is higher. This seems to work quite well but would probably only work on a route with one bus serving it.
Could I suggest that accessibility also might include people not hogging two seats by sitting on the outside seat? Then also, I remember when it was the rule that a small child should sit on the lap of the adult they are with particularly when the bus is full.
I was pleasantly surprised to find that on an recent Tube journey, after seven at night, that some young people offered me their seat. On another journey, however, on Southeastern trains several seats were occupied by small children but the adults with them did not make any attempt to suggest they stand for elderly travellers and also did not take small children on to their laps.
I realise that TFL are not responsible for Southeastern railway stations but I find that sometimes on stations the carriages all go further down the platform so that, if it is raining for example, it is necessary for those sheltering to hurry down the platform in the pouring rain to board the train. Sometimes quite a distance too e.g. Lewisham and Sidcup.
Some Northern line stations have raised parts of the platform for level access for the disabled. I like these. They should be rolled out more extensively. Signs notifying passengers of their existence would certainly help
What would also help would be to redirect staff to platform level and to other areas in the station so disabled people have assistance from the street to the train.
Some stations have HUGE mounts between the train and the edge of the platform. Lewisham and Elephant and Castle train stations are good examples of this. Especially at Lewisham the space on some parts of the platform is so big I doubt you could get a buggy on. Possibly some station investment could rectify this?
In Elephant and Castle how can a person with a pram or in wheelchair cross the platforms? IMPOSSIBLE. There are lifts so a person think it is all step free but then, to get to the lifts from one side (can’t remember now exaclty which direction but sure it is a northern line) you have to cross stairs with no lift!!
In Greenford station there's a new lift. Commuters were reporting that it doesn't work. Councillors've been asking TfL why new lift is braking out everyday. TfL kept replying it is OK. Finally someone solved the mystery - the tube stuff was switching it off because kids were going up and down and he switches it on only per request of the passenger (wonder if you are on the platform do you have to shout at him downstairs?).