Capita Managed Radio Service Contract Extension

Reference code: 
PCD 252
Date signed: 
29 August 2017
Authorisation name: 
Sophie Linden, Deputy Mayor, Policing and Crime

Executive summary

The MPS is seeking approval to use to the Gainshare funds that have accrued over the life of the current Capital Managed Radio Services (MRS) Contract to fund a technology refresh of the ageing MRS support infrastructure and toolset used by Capita.


The Deputy Mayor for Policing and Crime is asked to approve the replacement of the existing MRS support infrastructure with new hardware and software at a cost of £763,330 to be funded from Gainshare funds accrued over the life of the current Capita Managed Radio Services (MRS) contract.  

Non-confidential facts and advice to the Deputy Mayor for Policing and Crime (DMPC)

1.    Introduction and background

1.1.    The MPS requires the MRS support infrastructure for the mission critical radio services to be capable of providing a service post May 2018 and over the period of Capita’s extended MRS contract which     will be in place up to the point at which the MPS has successfully transition to the Emergency Services Network (ESN).

1.2.    The technology refresh will allow the MPS not only the opportunity to mitigate the risk of loss of  service but also allow for an upgrade to “Service Now”, a market leading Service Management tool. The technology refresh will also have the additional benefit of facilitating the transition to a future radio support model that is better aligned with the MPS’s approach of SPOC through the  SIAM model.

2.    Issues for consideration

2.1.    See the Part 2 for details.

3.    Financial Comments

3.1    The cost of £763,330 for the technology refresh will be provided for from the Gainshare funds.

3.2    Further details are contained in the Part 2.

4.    Legal Comments

4.1.    The MPS’s legal department has agreed the current contract contains provisions at Clause 2.3 ‘New Services and Projects’ to enable the MPS to order New Services and/or Projects via the Variation of Services process as detailed in Schedule 4.2. Once this has been agreed and approved the proposed solution will be deemed to be Contract Services for the purposes of the current contract and any extension agreed with Capita. The value of this modification is well within the 50% of the original contract value as permitted by Regulation 72.

5.    Equality Comments

5.1.    There are no direct equality or diversity implications arising from this report

6.    Background/supporting papers

6.1.    Briefing note.

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