Victims Commissioner, Claire Waxman

Victims' Commissioner

In her role as Victims' Commissioner, Claire Waxman aims to improve the victim's experience in London. She will ensure that the victim’s voice plays a part in shaping of strategies, policies, legislation and services that directly impact the victim’s journey: from reporting the crime to sentencing.

Claire has been a prominent and long-standing champion for victims’ rights, motivated by her own experiences of the justice process as a victim of crime over a 12 year period when she was targeted by a fixated stalker.

What Claire is working on

Ensuring compliance with the Victims Code of Practice – the Victims Code sets out the minimum standards of service a victim of crime can expect from the police and criminal justice service.

Claire is working with the Metropolitan Police and all of the different criminal justice agencies in London to review their compliance with the Victims Code, ensuring that these standards are being met and making recommendations to increase compliance and user satisfaction.

If you've ever been a victim of crime, please share your experiences so we can better understand the perspective of victims in London. 

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Bringing the victim voice to the table - establishing a victims reference group (and other victim engagement) to inform our work, hold partners to account, and to influence policy, develop strategies and deliver the service.

Leading work to increase awareness of and access to support services – ensuring that crime victims can get help when and where they need it.

Helping to refresh the London Violence Against Women and Girls (VAWG) Strategy – leading the consultation programme with survivors of VAWG to inform the revised strategy.

You can follow Claire on Twitter: @LDNVictimsComm


Media Enquiries: For any media requests relating to the Victims' Commissioner and her work, please contact the Mayor's Press Office on 0207 983 4000 and ask for the Policing desk. Alternatively, email [email protected]

Contact the Victims Commissioner

As the Victims’ Commissioner, it is important I hear from you and ensure the victims’ voice is heard and acted upon, so more victims get better support. 

If you have been a victim of crime or you work in victims support services, please get in touch using the form below.

If you need to speak to someone, please call the 24 hour free Victim Support Line on 08 08 16 89 111

If you feel threatened or are at imminent risk of harm, please do not hesitate to call the Police on 999

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In an emergency – if a crime is taking place, or you or someone else is in danger, always dial 999.

If you want to report a crime and the situation is not an emergency, please contact the Metropolitan Police Service on 101.